SHIPPING POLICY / FAQ

 

PROCESSING TIME: PLEASE ALLOW 3 BUSINESS DAYS  FOR STANDER SHIPPING

PROCESSING TIME: 2 BUSINESS DAYS FOR PRIORITY MAIL EXPRESS 

Once your package has been shipped you will be notified with a tracking number. Via Email

 

STANDER SHIPPING - 3-5 business days delivery

PRIORITY MAIL EXPRESS - 2 business days delivery

Please note, shipping time frames do not include processing time. Orders will be delivered based on the option chosen once the order has been processed. Orders are only process Monday - Friday.

HOW CAN I TRACK MY ORDER ?

You can track your order with the tracking information provided in your shipment notification e-mail.

CHANGING SHIPPING ADDRESS:

Shipping address cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

LOST OR STOLEN PACKAGE:

If you believe that your package was lost or stolen, please contact the shipping courier first. We are not responsible for lost or stolen PACKAGES.

MY ITEM ARRIVED DAMAGED WHAT SHOULD I DO ?

 It is out of our control how carriers handle fragile items in our absence. Should your package arrive damaged, please contact us within 24 hours to report any damage. After 24 hours we have the right to reject any clams of damaged items.

 1- Contact us with a clear picture of the damaged product

 2- Provide your order number during the time of contact

3- Provide the arrival date of your package

It is important that you inspect your package within 24 hours after arrival as we have the right to reject damage claims.

 

***IMPORTANT***

In the even that you provided the incorrect address, please contact us ASAP with the correct mailing address. We will not be responsible for lost package cause by address error from customers end. Customers will be responsible for any additional shipping fees if the package is retuned due to missing information. Please note orders can not be cancelled once they have been placed due to the volume of orders received.