RETURN POLICY

RETURNS POLICY:

Returns are accepted within 14 days after your item has been delivered, For a store credit.

Please contact us via email to start a return. 

Customers are responsible for their return shipping fees. 

EXCEPTION: In an event where you receive a factory defect item we will be responsible for your return. 

CANCELLATION: You have the choice to cancel your order if the order has not yet been fulfilled. Please contact us via email to do so. 

FINAL SALE!  Any item on  SALE! 

CONDITIONS: Items must be returned unworn, unwashed, undamaged, unused, and with all original tags / Packaging bags attached. Please see the tips below for keeping your items in returnable condition:

SWIMWEAR AND LINGERIE: May not be returned! FINAL SALE!

TOPS AND DRESSES: Please be careful of makeup, Perfume or deodorant rubbing off on the garment. It will not be accepted.

RETURNS: We will send you an email with in 2-3 business days when your return package is delivered back to us. Please note, returns do take us 3-7 business days to process once we receive it, Once your return is processed and your credit is issued, you will receive a confirmation email.

DAMAGED ITEMS:

If you receive an item that is damaged, please contact customer service immediately at trulylena.customercare@gmail.com

• You must contact trulylena.customercare@gmail.com within 14 days after items are received.
• Items must be unworn and unwashed.
• Grooming products, pierced jewelry or swimwear cannot be returned for health and hygiene reasons.
• Items must have all tags attached.
• Items must be returned at the customer’s expense.
• Please keep all shipping information in case your items are lost in transit
• We reserve the right not to credit you if you return items to us outside the terms of our Returns Policy.