RETURN POLICY

RETURN POLICY

NO REFUNDS, NO EXCEPTIONS. NO CANCELLATIONS. Store credit only. Items purchased from TRULYLENA are eligible for store credit / exchange within 7 days after delivery. ALL SALES ITEMA ARE FINAL SALE!

CONDITIONS:

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

MUST NOT BE RETURNED:

SWIMWEAR

LINGERIE

BODYSUIT

COVER-UP

SUNGLASSES

EARINGS

BODY SHAPER

TOP / DRESSES

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted.

 RETURNS:

We will send you an email when your return package is delivered back to us. Please note, returns do take us 3-10 business days to process once we receive it, Once your return is processed and your credit is issued, you will receive a confirmation email.

DAMAGED ITEMS:

If you receive an item that is damaged, please contact customer service immediately at trulylena.customercare@gmail.com

• You must contact trulylena.customercare@gmail.com within 24 hours after items are received.
• Items must be unworn and unwashed.
• Grooming products, pierced jewelry or swimwear cannot be returned for health and hygiene reasons.
• Items must have all tags attached.
• We reserve the right not to credit you if you return items to us outside the terms of our Returns Policy.